Non of below affects your statutory rights.
Non Customised Items
Due to strict guidelines and restrictions on returning non customised items back to suppliers ADM have a strict policy in accepting items back to be refunded or exchanged.
There is a no returns policy on all baselayers, underwear or bottoms as these are under wear products.
There is a no returns policy on all sale items or discontinued products.
To return items that have not been customised customers will have to email [email protected] within 7 days of receiving the order with the reasons for returning the items. ADM then will consider the request and advise the customer if the items can be returned or not. All return requests are evaluated on an order by order basis. Please note that a number of the well known brands do not allow items to be returned and this will determine the decision ADM make.
Items can only be returned if the customer has received a returns authorisation code which will be issued within 5 days of receiving the returns request.
ADM will only refund or exchange items if they are returned within 7 days of receiving the returns authorisation number.
ADM may incur a restocking charge from suppliers and this maybe past onto the customer at the discretion of staff at ADM. The customer will be advised on the charge before the authorisation for returns is provided.
ADM will not accept large quantities (5 plus) of un-customised items to be returned due to the cost incurred by ADM in restocking the items with its supplier.
Any postage cost for items authorised to be returned will be absorbed by the customer. Any items that have been returned will be refunded minus the postage cost initially charged to the customer.
All non-customised items that have been authorised to be returned must be unworn and in their original condition, packaging and include original labels. Any returned items received that are unable to be resold or returned to the supplier for resale will not be refunded.
Any shortages or missing items to customised or non customised orders received should be notified to ADM Leisurewear Ltd within 7 days of receiving the order. Failure to notify ADM within this period will mean that ADM are unable to refund or replace the missing items.
All items purchased via www.admdirect.co.uk that have been customised in anyway are non-refundable.
If it is the customers opinion that the garment has been supplied incorrectly by ADM or it is felt that the items are faulty or have a defect please contact ADM Leisurewear Ltd via email or phone within 7 days of receiving the order.
Faulty items received by ADM after this period will lead to an investigation both by ADM and the supplier concerned.
Before returning any garments, ADM Leisurewear Ltd may request sending a photo of the fault/defect to first assess the issue raised. If a satisfactory solution cannot be agreed ADM will ask for the defected items to be returned. The customer must provide any evidence of proof of purchase when sending the faulty garments back to ADM Leisurewear Ltd. All faulty items should be returned to.
ADM Leisurewear Ltd
If the garments are found to be faulty or supplied incorrectly ADM Leisurewear Ltd will refund postage and replace the items free of charge. Proof of postage receipt will be required by ADM to refund any postal costs incurred by the customer. ADM will refund postal charge incurred up to the value of £9.00. If the cost to return the items exceeds this amount the customer should contact ADM, before sending back the items.
If samples have been ordered then ADM would advise that the items ordered should be included in the final order to avoid any additional costs incurred. If a customer is unsure of the size samples to order then they should contact staff at ADM for advice.
All orders placed on the online shop site (www.admclubshop.co.uk) are classed as customised items and therefore are not refundable unless proven to be faulty and the terms highlighted above would then apply.
Garments manufactured in accordance to designs created via www.admkitdesigner.co.uk are also non-refundable by ADM Leisurewear Ltd unless proven to be faulty and the terms highlighted above would then apply.