Club Shop FAQs
Club Shop FAQs – ADM
Looking for answers about club shops, custom kits, and online teamwear ordering? ADM provides expert support for sports clubs, schools, and organisations across the UK. Our FAQs cover everything you need to know about setting up, managing, and ordering from an online club shop.
What is a club shop and how does it work?
A club shop is an online platform where your players, members, parents or supporters can order personalised teamwear and merchandise directly. ADM sets up and manages the shop, handling ordering, payments, production, and delivery.
Can ADM set up an online club shop for my team or organisation?
Yes. We provide fully managed online club shops for sports clubs, schools, universities, and community organisations. Our team ensures the shop is branded, easy to navigate, and ready for orders.
What do I need to do to set up the online shop for my club?
Setting up an online club shop with ADM is simple. Share your club details, chosen products, and branding like logos, names, or numbers. Decide who can access the shop and how payments will work. ADM provides a quote, then sets up the shop, applies branding, and configures payment options. Once live, share the link with members—ADM handles orders, payments, and delivery, making it easy to offer professional, branded merchandise with minimal effort.
Who can access and order from the club shop?
Access can be restricted to players, members, or staff using unique login codes, or open to a wider audience depending on your preference.
How do I manage orders and payments in the club shop?
ADM handles all backend management. Payments are made individually and orders are processed by ADM and then shipped out to individual addresses or the central address provided.
What types of teamwear and merchandise can I sell in the club shop?
You can offer a wide range of products including hoodies, polos, t-shirts, jackets, shorts, socks, and accessories. All items are available in multiple sizes and colours.
Can we customise items with our club logo, player names, and numbers?
Absolutely. We provide professional embroidery, screen printing, heat transfer, and DTF printing to add logos, player names, numbers, and sponsor branding.
Can we add brands such as Adidas, Puma, or Canterbury to the club shop?
Yes! ADM allows you to offer premium branded teamwear in your club shop, including Adidas, Puma, and Canterbury. You can customise these items with your club logo, player names, numbers, and sponsor branding, giving your members access to high-quality, professional apparel directly through your online shop.
Can we add sponsor logos to our club shop items?
Yes. We can incorporate sponsor logos alongside club branding, ensuring all items comply with your brand guidelines.
What is the minimum order quantity for club shop items?
Minimum order quantities vary depending on the product and customisation method. Many items are available for small orders, making it easy for clubs of all sizes to participate.
How long does production and delivery take for club shop orders?
Production usually takes 7–21 working days from when the online orders are processed. Lead times also depend on the size of the order and customisation requirements. ADM always confirms production timelines before orders are processed.
Does ADM handle shipping directly to members?
Yes. We can ship items individually to players, members, or parents, ensuring a smooth and convenient delivery process for a small fee. Items are dispatched using a tracked courier service.
Can all orders be shipped to a central address?
Yes. You can choose to have orders shipped to a central location for collection if preferred. This option is free. The club shop contact would then arrange distribution of orders to members.
Can ADM manage multiple club shops for different teams or age groups?
Yes. We can create separate micro shops for each team or age group, each fully branded and managed for seamless ordering.
How do I update products, pricing, or stock in the club shop?
ADM provides full support for updating products, adjusting prices, and managing stock levels, ensuring the shop is always current.
Is there a charge for an online shop with ADM?
ADM does not charge a setup fee for your online club shop. You only pay for the products and any customisation you choose, such as logos, names, or numbers. ADM handles shop setup, product uploads, payment configuration and ongoing management at no extra cost, making it a cost‑effective way to offer branded merchandise to your members.
Can members pay individually, or does the club handle payment?
Members pay for their own orders online. Each transaction is completed individually through the ADM club shop, making it simple, secure, and hassle-free for both the club and members. The club does not need to manage payments centrally.
What is ADM’s returns and exchange policy for club shop orders?
Customised clothing, including items with logos, names, or numbers, cannot be returned or exchanged. Non-customised items can only be returned if they are damaged or meet the criteria in our refund policy. Please review our full Returns Policy before placing an order to ensure correct sizing and selections.
Are there cancellation options if we need to change an order?
Once your club shop has been approved and orders are submitted, ADM will supply all items as shown online. If you need to cancel an order, this must be done before production begins. ADM will confirm the exact cancellation deadlines during the shop setup process.
Need More Help?
If you don’t see your question here, contact ADM for personalised advice on setting up, managing, or ordering from a club shop. We help sports clubs, schools, and organisations across the UK get professional branded teamwear and merchandise with ease.
Email: [email protected]
Phone: 01942 498120
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