SHOPPING INFORMATION

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PAYMENT INFORMATION

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Privacy Policy

ADM Commitment To Privacy & GDPR

 

Your privacy is important to ADM Leisurewear Ltd. To better protect your privacy we provide this notice to explain our on-line information practices.

GDPR stands for the General Data Protection Regulation and has been valid since 25th May 2018. GDPR replaces the previous Data Protection Act.

The privacy policy set out below outlines how ADM uses and protects the information that is collected when you use the websites listed below.

www.admdirect.co.uk

www.admclubshop.co.uk

www.admkitdesigner.co.uk

ADM Leisurewear Ltd is committed to ensuring that your privacy is protected. Please be assured that any information collected when identifying you when using the above websites, will only be used in accordance with this privacy statement. 

ADM Leisurewear Ltd may change this policy from time to time and would therefore recommend that you check for any updates and that you understand any changes made.

What Information Does ADM Leisurewear Ltd Collect

ADM may collect the following information from users of the websites listed above

  • Your Name
  • Any club/organisation details referenced with you
  • Contact information such as email address and phone number
  • Demographic information such as preferences, postcode and house number
  • Information that is relevant to future offers
  • Permission to send you emails from the sites listed above.

Please see “How we Use Cookies” section below as this details how ADM Leisurewear Ltd uses cookies to collect this information.

 

The Way ADM Use Information

 

ADM require the information to better understand your requirements and improve the service offered by ADM Leisurewear Ltd and its staff. ADM may use the information collected specifically for such reasons as listed below

  • Internal record keeping
  • Provide information to customers relating to specific products and services
  • Promotional emails may be sent periodically about information you may find interesting, new products or specific promotional offers. This will be done via the email provided by yourself and you would be able to unsubscribe at any time.
  • Based on the information received we may wish to contact you for purposes of market research that may help ADM improve the overall user experience including changes to the website.

Legal purposes. We may collect, use and/or disclose your personal information if permitted by law or required to do so by law or where we believe such action is necessary in order to detect, protect or defend us and/or other third parties against error, negligence, breach of contract, theft, fraud and other illegal or harmful activity, to comply with our audit and security requirements, and to audit compliance with or corporate policies, procedures, legal and contractual obligations.

Marketing Communications. We may use your personal information in order to communicate with you about our products and services and those of our subsidiaries, affiliates, and parent companies and any of their related businesses. However, you will be able to choose whether or not to receive such communications when you first provide personal information to us. You will also have an opportunity to unsubscribe whenever we communicate with you. You may also unsubscribe from such communications at any time (see “Unsubscribe, access, questions and further information” below).

Marketing analysis. We may use information for internal marketing analysis, for example, to assess trends amongst our consumers or to measure the amount of traffic to our websites. We may also share non-personal information with others, such as advertisers, in aggregate anonymous form, which means that the information will not contain any personally identifiable information about you. We will only shared identifiable personal information with third parties for marketing analysis with your consent.

Security

ADM Leisurewear Ltd are committed to safeguarding your information and ensuring that it is secure.  In order to prevent unauthorised access or disclosure, ADM have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Any information collected on this website is used by ADM only and will never be passed on to a third party for advertising or any other purposes without your explicit permission. ADM will only provide you with promotional information on 3rd parties that maybe of interest if you have previously agreed to receive such information.

Links

 

The websites listed above contain links to other sites. Please be aware that ADM are not responsible for the privacy practices of other such sites and we encourage our visitors to be aware when they leave ADM sites. This privacy statement applies solely to information collected by the websites listed above. ADM cannot be responsible for the protection and privacy of any information you provide these sites once you leave the sites listed above. You should read and understand the Privacy Policy for each website that you view as they will not be governed by this policy.

How To Take Control Of Your Personal Information

You may wish to restrict the information that you provide or change the personal information provided.

If you do not wish your information to be used for marketing purposes outlined above then you will have the option to opt-out by clicking the box when requested when filling in the form online.

If you have previously agreed to allow ADM to use your personal information as outlined above but have now changed your mind you can remove the information by

  • Email [email protected]
  • Login in to your online account and request the changes required

If your information is not correct or there have been changes to your information provided you can make changes by

  • Email [email protected]
  • Login into your online account and request the changes required

ADM Commitment to Children’s Privacy

 

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our web sites from those we actually know are under 13, and no part of our web site is structured to attract anyone under 13.

How ADM Use Cookies

 

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies can help a web site recognize a previous visitor and remember any preferences that may have been set during earlier visits.

Cookies can securely store a user’s profile, personalize your use of our services and help ADM Leisurewear Ltd understand the types of resources users of the websites are interested in. Most web browsers automatically accept cookies, but you can usually change your browser to prevent acceptance of cookies.

Cookies Used By ADM Leisurewear Ltd

Finally, we never use or share the personally identifiable information provided to us on-line in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

 

How To Contact ADM Leisurewear Ltd

 

Should you have other questions or concerns about this privacy policy, please contact ADM at [email protected] (Subject Title GDPR Policy) or write to the address below

GDPR Policy

ADM Leisurewear Ltd

Unit 1

Appleton Street

Wigan

WN3 4BZ

T&C's

Terms & Conditions – ADM Leisurewear Ltd

 

Definitions

 

The term “ADM Leisurewear Ltd”, “ADM” or “ADM Direct” or “us” or “we” or “our” refers to the owner of the following websites.

www.admdirect.co.uk

 

www.admkitdesigner.co.uk

 

www.admclubshop.co.uk

 

ADM Leisurewear Ltd registered address is Unit 1, Appleton Street, Wigan. WN3 4BZ. ADM Leisurewear Ltd company registration number is 05163966 (England and Wales)

 

The term ‘you” or ‘your” or “customer” refers to the viewer or user of the websites listed above.

 

Terms Of Use

Payments

The website allows for both quotations and online payments. Online payments will be taken in full at the point in which the order is complete. Sage Pay a third-party provider will process your payment. All sensitive payment information will be handled by Sage Pay. ADM does not store information relating to debit or credit cards. Please see the Sage Pay Security Policy for further information.

Any information collected by ADM Leisurewear relating to your order will be in accordance with the General Data Protection Regulation implemented May 2018. For further information please see ADM’s Privacy Policy.

Website Content Errors

The content included on this website is for generally purposes only. ADM Leisurewear Ltd endeavour to keep the site correct and upto date with regards to prices, images and other promotional content. However, ADM will not be responsible for any typing errors or use of incorrect product information and pricing. ADM have the right to make any changes to product pricing and information without notice.  If a product has been ordered that has been listed with an incorrect price ADM have the right to refuse or cancel the order even if payment has been made unless the correct price is charged for the purchase.

ADM take no responsibility nor do we endorse the content of linked websites that are included on this website.

Sizes & Colourways

Product images and colour options presented on the websites stated above or in any other form of media such as brochures and email content should be seen as a guideline only. Colour representation is only as accurate as the web and print design processes allow.

All images remain the copyright of ADM Leisurewear Ltd and/or our suppliers. Permission must be sought prior to use.

 

Sizes and colours shown on the websites are for guidance only. Sizes vary for each of the suppliers used by ADM. Some suppliers provide sizes in European or US form. If unsure about how these relate to UK sizes please contact ADM Leisurewear Ltd and a member of the sales team will advise and provide were possible further information.

Colours shown on the website are for guidance only and may vary to the actual colour of item delivered. Colours for each of the suppliers used by ADM vary and garment colours will not match across different suppliers due to the differing colour processes and fabrics used. If unsure about the colour of product shown please contact a member of the ADM sales team who will provide further information if available.

ADM can only provide advice on colours and sizes available but no recommendations will be offered by ADM staff. ADM are not responsible or accountable for the colours and sizes ordered by the customer. If unsure the customer should order samples prior to confirming the main order to avoid any disappointment or financial loss.

Samples

 

All samples are charged at full price as shown on the website and payment is required in full before dispatch. Where samples have been agreed that they can be returned they must do so within 21 days from date of dispatch. Samples must be returned in good condition in the same packaging as received and include original labels.

 

Upon receipt of the returned sample products, a credit note or refund will be issued within 10 days. ADM Leisurewear Ltd would suggest that returned sample orders be sent via courier or registered post, the cost of which will be borne by the customer. If the goods fail to arrive at ADM the customer will not be eligible for a credit note or refund. ADM cannot be held responsible for goods lost or damaged in the post. Goods returned after the sample return period stated above will be refunded at the discretion of staff at ADM Leisurewear Ltd.

 

 

Price

 

Unless contractually agreed, ADM Leisurewear Ltd retain the right to change prices, carriage costs and specifications without prior notification.  ADM will not accept any liability or third party loss in the event we change prices, carriage costs or specification without notification.

 

In the case of ADM Leisurewear Ltd providing a written quotation, the validity of prices quoted will be 30 days from date of quote. After such time ADM has the right to change prices and requote if necessary.

 

If orders are delayed or suspended by the customers instructions or lack of, then ADM has the right to adjust prices to reflect the costs incurred on ADM Leisurewear Ltd. If ADM are unable to confirm the change in price with the customer, ADM may cancel the order and provide a refund in full to the customer.

All adult sizes are inclusive of VAT at the rate ruling at the time of delivery. Child sizes zero rated. Certain larger children’s sizes may include VAT such as the XLY where applicable from ADM suppliers.

Quotes are based on quantities required and if these are changed by the customer before orders are confirmed or payment made then ADM also has the right to change the quote supplied to reflect the change in quantity required by the customer.

 

Embroidered & Printed Goods

ADM Leisurewear Ltd are unable to provide a refund or exchange for any items that have been supplied that have been customised with either print and/or embroidery. The customer should check any orders before confirmation or payment as ADM will not accept any responsibility for items printed or embroidered incorrectly. ADM will not accept any liability for any damage caused when customising items supplied by the customer. ADM will refund or replace items supplied and customised by ADM only if the items are deemed faulty.

Orders

 

All orders except for those paid for online must be confirmed in writing. ADM Leisurewear Ltd will not accept or process any orders verbally. Once confirmation of an order has been received in writing or via the websites highlighted above, orders are processed within 24 hours. ADM will then contact the customer to confirm all order details. Once the order has been confirmed between ADM and the customer an expected delivery date will be provided. If delays occur due to the customer not supplying all the appropriate information (such as logos in a suitable format) then ADM cannot be responsible for any delays in the delivery of the order date given.

 

If ADM Leisurewear Ltd produces artwork to illustrate the products to be supplied, then once confirmed these graphic sheets are a binding contract between the customer and ADM. It is the customers responsibility to check the prices quoted and the detailed graphic sheets prior to order confirmation. All colours and designs illustrated by ADM on the graphic sheets provided are for visual guidance only. All graphic sheets created by ADM remain the copyright of ADM Leisurewear Ltd and cannot be copied by a competitor. Logos are not shown to scale on any of the graphic sheets or illustrations provided online via the customisation tool available at www.admdirect.co.uk or graphics created for online shops at www.admclubshop.co.uk

 

Sampling of logos maybe provided and once confirmed by the customer cannot be changed. Any delays in approving samples provided by ADM by the customer, may result in a delay in the production of the order. ADM Leisurewear Ltd will not be responsible for any such delays.

 

Orders paid online via www.admclubshop.co.uk are only processed once the online shop has been closed as requested by the customer who is the point of contact with ADM. Once the online shop closes all the orders received for that shop will be collated and processed together and treated as one complete and confirmed order. No changes to the individual orders, refunds or any additions can be made to this complete order once the online shop orders have been processed.

 

Any orders that are affected by out of stock items the customer will be contacted by ADM and either given a new expected delivery date for the product ordered or the option to request a refund or change the product to a similar priced garment that is available. Any delays by the customer to inform ADM of their decision could result in delays in receiving the order which ADM would not be responsible for. If the customer does not respond then ADM will assume that the customer is willing to wait until the product ordered comes into stock on the new date specified.

 

Order Schedule

 

The company aim to delivery all stock related orders that are not customised within a 1-2 week period. The delivery period will depend on which ADM supplier/brand has been chosen. A guideline to the approximate delivery date is provided when ordering via www.admdirect.co.uk and confirmation by staff at ADM will be provided to the customer on receipt of payment.

For all orders that are customised with embroidery and or print the normal delivery period will be 2-4 weeks from order confirmation. Sales staff at ADM will provide an expected delivery date on confirmation of the order with the customer usually within 48 hours of the order being processed.

Where possible ADM Leisurewear Ltd will aim to meet any deadlines the customer has requested.

 

ADM leisurewear Ltd made to order garments ordered via www.admkitdesigner.co.uk will be delivered within a 4-6 week period once final artwork has been approved by the customer and payment received.

 

Orders via the website www.admclubshop.co.uk are only processed after the online shop has closed. Delivery is then 3-4 weeks after this date to one central address agreed with the shops main point of contact or posted to individual customers at their request and cost.

 

Cancelled Orders

 

Once all orders have been confirmed by the customer the order cannot be cancelled unless the customer agrees to pay any costs incurred by ADM and a restocking fee of 30% of the full order value if garments have already been purchased by ADM Leisurewear Ltd. Once garments have been customised in anyway no order can be cancelled by the customer and the customer is liable for payment of the whole order.

ADM Leisurewear Ltd cannot accept any returns for items customised with embroidery and/or print.

Refunds & Returns

 

Non of below affects your statutory rights.

Customised Items

All orders placed on the online shop site (www.admclubshop.co.uk) are classed as customised items and therefore are not refundable. All items purchased via www.admdirect.co.uk that have been customised in anyway are also non-refundable. Garments manufactured in accordance to designs created via www.admkitdesigner.co.uk are also non-refundable by ADM Leisurewear Ltd.

 

If it is the customers opinion that the garment has been supplied incorrectly by ADM or it is felt that the items are faulty or have a defect please contact ADM Leisurewear Ltd via email or phone within 7 days of receiving the order.

Faulty items received by ADM after this period will lead to an investigation both by ADM and the supplier concerned.

Before returning any garments, ADM Leisurewear Ltd may request sending a photo of the fault/defect to first assess the issue raised. If a satisfactory solution cannot be agreed ADM will ask for the defected items to be returned. The customer must provide any evidence of proof of purchase when sending the faulty garments back to ADM Leisurewear Ltd. All faulty items should be returned to.

 

ADM Leisurewear Ltd

 

Unit 1

 

Appleton Street

 

Wigan

 

WN3 4BZ

 

If the garments are found to be faulty or supplied incorrectly ADM Leisurewear Ltd will refund postage and replace the items free of charge. Proof of postage receipt will be required by ADM to refund any postal costs incurred by the customer. ADM will refund postal charge incurred up to the value of £9.00. If the cost to return the items exceeds this amount the customer should contact ADM, before sending back the items.

Non Customised Items

Due to strict guidelines and restrictions on returning non customised items back to suppliers ADM have a strict policy in accepting items back to be refunded or exchanged.

There is a no returns policy on all baselayers, underwear or bottoms as these are under wear products.

There is a no returns policy on all sale items or discontinued products.

To return items that have not been customised customers will have to complete the online returns form within 14 days of receiving the order. ADM then will consider the request and advise the customer if the items can be returned or not. All return requests are evaluated on an order by order basis.

Items can only be returned if the customer has received a returns authorisation code which will be issued within 5 days of receiving the returns request.

ADM will only refund or exchange items  if they are returned within 7 days of receiving the returns authorisation number.

ADM may incur a restocking charge from suppliers and this maybe past onto the customer at the discretion of staff at ADM. The customer will be advised on the charge before the authorisation for returns is provided.

ADM will not accept large quantities (10 plus) of un-customised items to be returned due to the cost incurred by ADM in restocking the items with its supplier.

Any postage cost for items authorised to be returned will be absorbed by the customer. Any items that have been returned will be refunded minus the postage cost initially charged to the customer.

All non-customised items that have been authorised to be returned must be unworn and in their original condition, packaging and include original labels. Any returned items received that are unable to be resold or returned to the supplier for resale will not be refunded.

Any shortages or missing items to customised or non customised orders received should be notified to ADM Leisurewear Ltd within 7 days of receiving the order. Failure to notify ADM within this period will mean that ADM are unable to refund or replace the missing items.

If samples have been ordered then ADM would advise that the items ordered should be included in the final order to avoid any additional costs incurred. If a customer is unsure of the size samples to order then they should contact staff at ADM for advice.

 

Delivery

 

If not collecting orders from ADM Leisurewear Ltd all orders are sent via courier on a 24hrs next working day tracked service.

 

The customer must provide a full postal address and ensure that arrangements have been made to take receipt of the order on the day of delivery by the courier firm. ADM will send out all orders in one consignment to the customer who then would be responsible for distributing individual orders to their members if applicable. Once delivered the customer must notify ADM of any shortages not highlighted within 7 days. ADM Leisurewear Ltd cannot take responsibility for boxes once opened and then left unattended in any public area for any given time.

 

ADM will endeavour to meet the expected delivery date provided at time of order confirmation. ADM Leisurewear Ltd shall not take responsibility if it is not able to meet its obligations to the customer due to conditions that constitute “Force Majeure” meaning an excusable delay, unforeseen circumstances proved to be beyond the reasonable control and without the fault or negligence of the customer but not limited to acts of God, natural disasters, fire, flood, explosions, earthquakes, accident, failure of power supply, or strike by company employees that prevents the customer orders from being completed to the satisfaction of the customer. In such circumstances the customer can by written notice cancel the order but would be required to pay for work done up until that point in full.

  

 Limitation Of Liability

 

ADM Leisurewear Ltd nor any of its directors or employees will be liable for loss or damages arising out of or in connection with the use or inability to use the services offered through the websites.

Law

The use of this website and any dispute arising out of such use of the website is the subject to the laws of England, Scotland, Wales and Northern Ireland.

Customer Feedback

 

ADM have been established over 20 years and prides itself on excellent levels of customer service. However if you have any comments, suggestions, recommendations  or complaints about the service supplied by ADM Leisurewear Ltd please use the contact us page on the website.

Alternatively email [email protected] (subject title CUSTOMER FEEDBACK) or write to ADM and send to the address below

Customer Feedback

ADM Leisurewear Ltd

Unit 1

Appleton Street

Wigan

WN3 4BZ